Bit of a rocky start to today with an email from a customer saying her website looked ‘funny’. I checked and yes, she was right. I’ve seen this before with Genesis child themes from Imagely and it’s usually because the theme needs to be updated, only the updates don’t come through in the usual way so I often miss them. Oddly though this site was running what was apparently the latest version of that theme. Hmm. I decided I’d disregard that and update the theme anyway, which meant downloading the theme again from the Imagely site and uploading it to the client site. And yippee! It worked.
But with my Continuous Improvement hat on (having spent a lifetime working in support I can never take that hat off) I’ve decided it isn’t good enough to wait for the customer to report a fault, and I can’t trust the Imagely update notifications, so I’ve added her site to visualping.io, which will notify me of any changes to the site. It won’t stop them happening but at least I should pick them up more quickly. And I don’t want to stop using Imagely – their themes are just lovely.
I then found out that another of my sites wasn’t letting anyone log in to the dashboard. I did the plugin conflict malarkey, but it was really weird as I kept deactivating and reactivating various plugin combinations the error would go away and then reappear with no discernible pattern at all. I eventually fixed it by increasing the php memory limit beyond what is normally allowed by my host, which clearly isn’t the best solution at all. I had a chat to the web host about it and we agree that the most likely answer is that there’s a memory leak somewhere, so they’re off to see if they can see anything helpful in the server logs that might show us where the leak is.
After that, it was a quick drive to Ramside Hall to meet another client to talk about adding a shop to her website. It should be pretty straightforward, I’m just a bit worried that Woo won’t play nicely with her theme (which is a touch on the old side). Our plan is for me to copy the site to a development area, see if Woo works on it, then let her know the outcome. I hope she doesn’t need a new theme or the costs will start to add up, but the poor woman is in a bit of a bind as some of her major clients have said she needs to put her products online or they’ll go elsewhere.
Btw, I LOVED Ramside Hall. I’ve never been before and it was just perfect for a quick client meeting, though I did get serious spa envy!
Home in time for lunch, then an afternoon chasing proposals sent off last week and catching up on emails.